Thursday 7 November 2013

The Internet's Broken...I Can't Find a Florist!

So we take an order for birthday flowers in Princeton, B.C.

Shouldn't be a problem as we've sent orders to the only shop in town a number of times before.

The town is too small for the florist to be a member of FTD, Teleflora, or 1-800 flowers as there simply isn't the volume of orders to make it worthwhile.

But as a service to our customers, we end up putting these orders on our business credit card. We don't get any commission on these orders...it's simply a service we're providing.

So we start calling at noon yesterday. Once an hour until closing. Hmmm...no answer...so we start again at 9:00 this morning with the same result.

No answer...no voice mail....is the shop out of business?

So now I put on my detective's cap.

The order was going to a nursing home, so I tried phoning there.

"Yes, the shop that you've always used in the past is now closed. There's a new place that opened two weeks ago. Sweet Somethingorother. Nope...sorry...don't know the phone number."

Not exactly the answer I was looking for, but it was a start.



So we tried a Google search...no luck. Probably too new for a website.

Sat back & thought for a minute as to where else in Princeton might receive a lot of flowers. The hospital!!!

Did a Google search & called, but the operator had no answer...BUT...the hairdresser might know!

So she gives me the number for the hair salon and I call over there.

"YES...there is a shop that just opened a few doors down. Hold on a second, and I'll walk over there with the phone...Hi, it's Ron speaking...sure we'll take your order".

Long story short, we placed the order over the phone.

Gotta' love small towns.

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