Tuesday, 27 August 2013

Don't Leave Voice Mail...I Don't Return Calls

This is a tough one to deal with.

"Don't leave a message...I won't return your call".

As florists, we want to call first to arrange for delivery every time possible.

Sure we can leave flowers at the door, but we all know about Canadian floral arrangements and weather..Don't forget the animals as well!

Snow, wind, hail, monsoon rains...not to mention deer eating the flowers, and yes...even a dog peeing on them!

It turns out our recipient was hard of hearing, and her message on voice mail clearly stated that she was not going to return our call.

Sooooo...we told the delivery service to send the order anyway. He tried knocking, but she couldn't hear him, so he left it tucked next to her door. Sometimes you just have to take chances. He HAD to leave it at the door, as we didn't want to miss her birthday and the gift was from her son overseas.

Then...we emailed the sender notifying him that delivery had been made to her door.

He thanked us for our efforts, and then emailed his Mom telling her that her gift was waiting for her once she opened her door.

Voila!

Another "different" delivery, completed without a hitch and "Mom" got her birthday flowers on time.

WHEW!

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