Go to the Simon Says Roses website, click on the image or the text link below, and place your order online.
But sometimes the easiest things are hard to do.
Especially when you're overseas, and the bank puts a block on your credit card. They often do that, to protect you from unauthorized purchases.
But when it's legitimate, it can be a royal pain in the *ss.
We had an order the other day from a customer in Tokyo, Japan wanting to send flowers in Toronto.
The credit card "declined". The point-of-sale system doesn't tell us why it was declined, just that it couldn't be processed. It could be that the card number is input incorrectly, or the expiry date was wrong.
Or...it could be that the bank wouldn't allow an international transaction.Which we determined after a number of back & forth emails.
We had 3 days time before delivery date, so our customer had plenty of time to get the block removed.
Thankfully it got resolved, but please remember to give us some lead time...just in case there are "unusual" problems to get fixed!
Be especially careful with Australian transactions - because sometimes they appear to be approved but then 3 days later they get declined. If youve already delivered your flowers you are stuffed!
ReplyDeleteWe refuse to pick on our Australian customers!
ReplyDeleteIn over 20 years we have never had this issue, as once the credit card is verified our clearing house will guarantee payment.
But if the Aussie bank has blocked international transactions, the problem becomes removing the block for orders that are often time sensitive.
Yes.. and Aussie banks block a lot of International transactions for some reason.
ReplyDeleteI understand the bank's position to some degree, as they are trying to prevent fraudulent transactions.
DeleteI travel a fair amount to both the U.S. and Mexico.
Before leaving I always let my bank know, so that any transactions from another country won't be blocked.
It seems a necessary yet annoying step that I have to take.
In a global economy there should be a better way to solve this every day occurrence with worldwide flower delivery!
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