We had flowers going to a customer that worked in the Prince Rupert Hospital. The sender was prepared, as he ordered over a week in advance.
And the designer blew it.
Instead of reading the delivery date, she assumed the order was for same day flower delivery. She sent out the flower order with the delivery service that very day. Then we found out that the recipient wasn't going to be at work for the next week!
She lived on an island outside of Rupert, and now had to come in to retrieve her gift.
The sender was irate, to say the least.
So how do you fix a colossal screw up?
What we did at Simon Says Roses is to send out a replacement flower arrangement on the proper delivery date to the hospital, AND you add a box of chocolates as an apology. Of course at our cost.
...and hope like he** that the sender accepts your apology, and is willing to do business with you again.
Lesson learned...we all screw up sometime, but hopefully it's how we handle our mistakes that keeps us in business!
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