Just think of all the information you need to send an online gift in Canada:
- recipient's name
- address
- name of the company, if delivery to a business
- phone number
- postal code
- greeting card message
- your name
- address
- phone number
- postal code
- email address
- credit card information
- delivery date
- Product Order Code
Our customers at Simon Says often phone for help.
As "Florist Detectives", there are a number of tools that we use to find missing information.
Hardly anybody uses the phone book anymore, but at http://whitepages.ca/ we can search based on a little bit of information, and find out a lot! This site allows us to search the name of the recipient, the name of a business, the phone number, or the address, and all the information comes up that we need (as long as the person has a landline).
At https://maps.google.com/ we can type in the address, to see if the location even exists.
With our point of sale system, there are data bases included which allows us to type in the name of a hospital, funeral home, or nursing home, and the address and phone number automatically pops up.
Sometimes we have requests to deliver in rural areas. That's where a postal code comes in handy. We Google the postal code, up comes a map, we expand the map view to see the surrounding area, and figure out where to look for a florist in a surrounding community. Then with the FTD or Teleflora order transmission systems, we can quickly find an affiliate shop across Canada or the U.S. as part of their database of flowershops.
And yes, there are remote areas where NO florist is willing to deliver, or where courier charges make it too expensive.
So if you're stuck...give us a call (shameless plug) at 1-800-705-7673. Please don't let missing information cause you to miss an important occasion. Part of our service as Canadian florists is to help our customers...in any way we can!
No comments:
Post a Comment