Thursday 12 September 2013

Killing Anonymous Orders

We process lots of different orders, from many different senders.

It's rare, but some flower orders we just have to refuse....on principle.

At Simon Says Roses, we recently received an online order with the following information:

Billing Information



Delivery Instructions


Now let's get serious.

No contact information for the sender.

No name, no address, and a phone number that we couldn't find through http://www.whitepages.ca/ our trusted resource for researching information.

Instructions not to let the recipient know who the flowers came from.

An unsigned greeting card.

What are we to think?

Stalker?

Ex-lover?

Too shy to reveal?

Will she really appreciate the gesture, or spend the rest of the day "freaking out" about who sent the gift?

Will she associate our name with this deed?

It doesn't matter, as this order was killed before it hit our point of sale system.

We need to know some basic information about our customers. This order didn't meet those criteria.

In the end, not all business is good business, so on this order we had to pass...

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