Sending an order to another flower shop in Canada, and it turns out to be a total mess.
This is what it was supposed to look like...
We included a description of the item just to make it crystal clear...white wicker basket arrangement with handle to include pink roses, white alstromeria, pink snapdragons, pink carnations, filler flowers, and greenery.
This is what was delivered to the recipient...
No roses, carnations, alstromeria or snapdragons...and not in a white basket.
The flower arrangement didn't even have a pink colour theme...it looks more purple to me.
When confronted with this discrepancy, the shop agreed on the differences, but still claimed that the value was there. Apparently there was a snow storm, and the wholesale truck didn't arrive.
But that's not the point. They could have contacted us before the arrangement was sent. Let us know about flower availability, and we can correspond with the sender.
But instead of calling us, the shop sent out an inferior product.
AND THAT'S NOT GOOD ENOUGH!
The flowers bore no resemblance to the item on our website. It certainly wasn't what the customer ordered.
So guess what? Our affiliate was instructed to deliver another arrangement the following day...AT THEIR COST.
And yes, we apologized profusely to the sender. We can only hope that we've kept the customer, but only time will tell.
It doesn't happen often, but sometimes we have to clean up the mess...
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