Monday, 4 March 2013

You Florists are Morons!

This customer was pi**ed off!

We had sent him a Delivery Confirmation email, and he KNEW the flowers weren't delivered.

It started with an email, then a voice mail, and finally a private message on facebook.

He claimed that the flowers were never delivered, and they better not be sitting in a truck overnight!

So we tried confirming with the delivery service...no response. Didn't expect one, as it was 9:00 at night.

At 7:30 the following morning, the service confirmed the flowers were delivered the previous day, and SIGNED for by the recipient.

So what's going on here??

The sender phoned me later that morning...

You see he hadn't signed the greeting card.

He assumed that she would know the flowers were from him...but she thought they were from somebody else.

So when he called her, she didn't acknowledge the flowers as she thought they were from an OLD BOYFRIEND!

And when she phoned the "ex" to thank him, he didn't correct her. He let her think the flowers came from him!

Thankfully the sender & I had a good laugh...and hopefully proved to him we weren't total morons!






3 comments:

  1. ...happens to us all the time!!

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