The "joy" of international flower delivery

At Simon Says Roses, we co-ordinate hundreds of international flower delivery orders every year.

Sure we can deliver to 160 countries worldwide, but some countries are easier to deliver to than others.

Case in point was a recent order going to St. Maarten or Sint Maarten, as the locals would say.

Thanks to worldatlas.com, it's that tiny island between Puerto Rico and Antigua, in the middle of the Caribbean. The island is actually two countries, split in half. The north is French speaking St. Martin and the south is the Dutch speaking St. Maarten.
The total population of St. Maarten is slightly over 37,000 people.

So far so good, but the "joy" starts now with various issues:

1.  The language spoken in St. Maarten is Dutch. Our international department is based out of Chicago. They don't speak Dutch is Chicago. So the order must be sent through Interflora Holland for translation & processing. Result is a day lost.
2. The order is relayed to the florist in St. Maarten, but the recipient is a patient in the hospital. We request a Delivery Confirmation but in the interim, the patient has been discharged. The hospital will NOT provide a forwarding address.
3. We inform the sender in Tampa, Florida of this situation, and find out that the person is now staying at a hotel awaiting test results. Further, the last name was spelled incorrectly. We forward this information back through the international department, to Holland, and back to St. Maarten. Another day goes by.
4. We request a Delivery Confirmation
5. We get the reply that the patient is not at the hotel.
6. We ask that they check the hospital once again.
7. They confirm the patient is back in hospital, and will be delivered later today.
8. We ask that a Delivery Confirmation be provided.

The original delivery date was for September 1st and it apparently will be delivered today, September 11th.

Bottom line is that we just wouldn't quit. We could have said to he** with it & refund our customer, but that's not in our nature. Sure, some orders are easier than others, but it doesn't matter.

Thankfully it works out in the end, and eventually we'll get it done!

UPDATE: The recipient was discharged once again from the hospital. Knowing the delivery was coming however, she contacted the filling shop and arranged for delivery to her home. It was finally delivered yesterday!!

I have a bad case of flower envy...

I have to admit I'm a floral nerd.

Most people go to Vegas for the shows, the gambling, the pools, and of course the summer heat. Generally, Vegas is known for its glitz & glamour.

But in my mind, I prefer the style & class on display at the Bellagio Hotel.

 I always go to the Bellagio Conservatory and Botanical Gardens, because their flower displays blow me away every time I go. It may be flower envy, but I prefer to think of it as my inspiration as a florist.

It's not only one of the largest hotels in Vegas with over 3900 rooms, it also has the famous hourly fountain display, home to the world's largest chocolate fountain, and the largest of the Cirque du Soleil shows, with "O" seating 1800 people for each performance.

So you get the idea. The hotel is large, famous, and classy.

But from a florist's perspective, what really makes the Bellagio stand out are the flower and plant displays.

Where else can you go to to see a framed living flower mural, looking like a 3-D picture?

And one of my favourites, this gorgeous display of Asiatic lilies, roses, and calla lilies randomly displayed on a table in a sitting area.

Even the plant display is fabulous. I looked hard, but could not find a single dead bloom on any plant!

The displays are totally changed for the Holidays, Chinese New Year, spring, summer, and fall. And according to their website at http://www.bellagio.com/attractions/botanical-garden.aspx  they employ 140 horticulturists to maintain these immaculate displays throughout the year.

Now that I've had my dose of inspiration, it's time to incorporate these ideas into our displays of flowers in Canada at Simon Says Roses Florists & Gifts!

4 Reasons I Love, & Everyone Else Hates Carnations

Talk about a bad reputation!

Everyone has a favourite flower. Some like lilies, tulips, even daisies.

And of course almost everyone loves roses.

But the most misunderstood flower of all is the carnation.

I've heard all the reasons why people hate carnations:

• they're common, grocery store flowers
• they look ugly
• the petals look deformed

Always the contrarian,  as a florist I love carnations because:

1. The darn things last forever. It's not uncommon for a carnation to last 2 to 3 weeks in a vase.
2. They come in a huge variety of colours. Red, white, yellow, hot pink, soft pink, lavender, mauve, dyed green, dyed blue just to name a few.
3. The carnation still has scent. With all the cross-breeding done to increase the life of flowers, most have lost their scent in the process. In particular, roses have become subject to this phenomenon. In trying to increase longevity and colour, the scent has disappeared with most roses. The carnation still has that spicy scent which I love!
4. Preparation. Simply remove the leaves that would be below the water line in a vase, cut the bottom of the stem on an angle, and voila...the carnation is ready to use.

Next time you order your flowers, please give the carnation a second chance.

It needs your love...and like a puppy...gives you unconditional love in return!

3 Best Long Lasting Flowers

You want flowers that last a long time.

Once cut, spring flowers like tulips, iris, and daffodils have a short lifespan.

Roses need to be re-cut every day or two, and kept as cool as possible. If your house is at 34 to 38 degrees Fahrenheit or 2 to 4 degrees Celsius, that can work. Now add in 87% humidity, and your roses could last forever!

After 20 years in the industry, you have told us that the following three flower types are THE best choice for long lasting flowers:

Alstromeria

Spray or mini-carnations

Standard Carnations

A floral arrangement of carnations, mini-carnations, and alstromeria can last from 14-21 days.

This mix provides you with excellent value, in a wide range of colour themes.

For my video on what goes into a long-lasting flower mix...

To order a long-lasting floral mix, please call Simon Says Roses Florists & Gifts at 1-800-705-ROSE(7673) for Canada wide delivery.

3 How to Videos on Buying Flowers

For your viewing enjoyment, I've created three "How To" videos about buying flowers.

They address some of your major concerns as flower buyers, including:

1. How to save money buying flowers in Canada,
2. How to get long lasting flowers, and
3. How flowers suck, which is always popular.

Any comments you leave on YouTube will be answered, so please feel free to contribute!

6 Ways to Save When Ordering Flowers in Canada

It seems everyone wants to save a buck these days...and I'm one of them!

It's no different when ordering flowers in Canada.

I've compiled a list of the 6 best ways to save money when ordering flowers and gifts across the country:

1. Look for online discounts. It's faster for us to process an order online than it is by phone. At Simon Says Roses, we pass on these savings on certain items when using our online order form.
2. Order flowers that are in season. Tulips are cheaper in the spring when there is an abundant supply. They're not so cheap in December, when the only supply available may have to be shipped from Holland.
3. Order for more than one person, in different locations. Something for your wife in Toronto, your Mom in Vancouver, and you're in Victoria? We offer discounts when ordering for two or more recipients across the country.
4. Look for Promotion Codes. Although they're not always available, Social Media forums are a great place to search for discounts. Google Places, Facebook, or Twitter are great places to see if price reductions are available.
5. Send two or more items to the same location, or try sending Flowers of the Month for a year, or flowers each week for a month. Multiple purchases get discounted!
6. Send just flowers, with no vase or basket. Great for the do-it-yourself person that likes to arrange her own flowers in her own special vase. All the money goes into the flowers themselves, instead of the container.

If you have other suggestions, please leave a comment. Your suggestions may become part of a future blog post!

Mother's Day Flowers Are Not the Same Any More

Flowers at Mother's Day have a special meaning for me.

It was almost 14 years ago, but I remember it like it was yesterday.

You see my Mom used to live with us.

And every year, she got the leftover Mother's Day flowers at the end of day on Mother's Day.

Not that the flowers were bad.

Dale always made a very nice floral arrangement of flowers that didn't sell at our shop Simon Says Roses.

And not that Mom didn't appreciate the gesture...she was very thankful.

But 14 years ago, she took the time to point something out to me.

Every year we always arranged for my wife's Mother to receive a flower arrangement in Edmonton....BEFORE Mother's Day.

My Mom mentioned that one year....just one year...it would be nice to get fresh flowers a few days ahead.

The pick of the crop...the nicest blooms...with enough time to enjoy them THROUGH the special day.

So that year, I had my best floral designer make the most beautiful arrangement.

I took it home with me on the Wednesday before Mother's Day Sunday.

My Mom was speechless, thrilled, & exhilarated all in one!

I'll never forget it.

And I've never forgotten it since.

Because I took my Mom for granted.

She was the one raising my two daughters while Dale & I were working in the flower shop. She made the meals. Did the laundry.

And I never really thanked her...until that year.

I'm so glad I took the time.

Because later that year...14 years ago in November...my Mom passed away from cancer.

And that's why Mother's Day flowers are not the same any more.